Welcome to Posh Palette NA, part of MYSTI KRAFTN LLC. We prioritize your satisfaction and strive to ensure that every purchase meets your expectations. However, we understand that there may be instances when a return is necessary, and you may seek a refund. Below, you’ll find our comprehensive refund policy designed to make the process as smooth as possible.
Eligibility for a Refund
To qualify for a refund, please ensure that:
- The item is returned within 30 days of receiving your order.
- The item is in its original, unused condition with all tags attached and is returned in the original packaging.
- You provide proof of purchase or an order confirmation number.
Please note, some items may not be eligible for a refund, such as:
- Final sale items
- Gift cards
- Downloadable software products
- Personalized items
- Perishable goods such as food, flowers, or magazines
Process for Requesting a Refund
- Contact Us: Reach out to our customer support team at [email protected] with your order number and the reason for the refund request.
- Return Authorization: We will provide instructions on how to return your item(s), including the return shipping address. Please note, customers are responsible for return shipping costs unless the item is defective or incorrect.
- Return Your Item: Package your item securely and send it to the address provided. We strongly recommend using a trackable shipping service or purchasing shipping insurance.
- Refund Processing: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] for further instructions.
Questions?
If you have any questions about our refund policy or the refund process, please contact us at [email protected]. Our customer service team is dedicated to ensuring your satisfaction and will be happy to assist you with any concerns.
Thank you for choosing Posh Palette NA. We value your trust and business, and we’re dedicated to ensuring that your experience with us is positive and fulfilling.