At Posh Palette NA, operated by MYSTI KRAFTN LLC, we understand that plans can change, and flexibility is important when shopping online. We strive to accommodate order cancellations or changes whenever possible.
Order Cancellation
Cancellation Window: We offer a brief window for order cancellations, typically within 24 hours of order placement. This allows us to process and ship orders efficiently and ensure that your items reach you as quickly as possible.
How to Cancel Your Order:
- Immediate Action Required: If you wish to cancel your order, please contact us at [email protected] as soon as possible.
- Include Your Order Number: Provide your order number and a brief explanation for the cancellation. This helps us expedite the process.
- Confirmation: Once your cancellation request is received, we will assess whether it can be accommodated and inform you accordingly. If your order can be cancelled, you will receive a confirmation email, and a full refund will be processed to your original payment method.
Order Changes
Change Request: If you need to make changes to your order, such as altering the size, color, or shipping address, please follow the steps below:
- Contact Us Promptly: Reach out to our support team at [email protected] with your order number and the specific changes you wish to make.
- Feasibility: We will determine if your order can be modified based on its processing status and will inform you of the possibilities.
- Confirmation: Should we be able to make the requested changes, you will receive a confirmation email detailing the adjustments to your order.
Important Considerations
- Processing Speed: Due to our commitment to quick order processing, the window for cancellations or changes is limited. We recommend reviewing your order carefully before submission.
- Shipping Address Changes: For changes to the shipping address after the dispatch of your order, additional redirection fees may apply.
- Custom Orders: Please note that custom or personalized orders may have more restrictive cancellation or change policies due to their bespoke nature.
Contact Us
For any inquiries or assistance with cancelling or changing an order, please don’t hesitate to contact us at [email protected]. Our customer service team is dedicated to supporting your needs and ensuring a seamless shopping experience.
Thank you for choosing Posh Palette NA.