Welcome to Posh Palette NA’s FAQ page! Here, you’ll find answers to some of the most common questions our customers have. If you can’t find what you’re looking for, please don’t hesitate to reach out to our support team at [email protected].
Shopping & Ordering
Q: How do I place an order? A: Simply browse our collection, select the items you wish to purchase, and add them to your cart. When you’re ready to complete your purchase, go to your cart and follow the checkout process.
Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, and various other payment methods listed at checkout.
Shipping
Q: Do you offer international shipping? A: Yes, we ship worldwide! Shipping costs and times vary depending on your location. Please check our Shipping Policy for detailed information.
Q: How can I track my order? A: Once your order is shipped, you will receive a tracking number via email. Use this number on our website to track your order’s progress.
Returns & Exchanges
Q: What is your return policy? A: We accept returns within 30 days of purchase for most items in new condition. For more details, please visit our Return Policy page.
Q: Can I exchange an item? A: Yes, exchanges are available for defective or incorrectly sent items. Please contact our customer service for assistance.
Product Information
Q: How do I find the right size? A: Check our Size Guide for measurements and fitting tips. If you have further questions, our customer service team is here to help.
Q: The item I want is out of stock. Will it be restocked? A: Our items can sell out quickly due to high demand. If an item is out of stock, check back soon or contact us for restock information.
Account & Support
Q: How do I create an account? A: Go to our Sign Up page and enter your details. An account allows you to check out faster, track orders, and receive updates on new arrivals and promotions.
Q: I forgot my password. What should I do? A: On the login page, click “Forgot Password?” and follow the instructions to reset your password.
Additional Support
Q: How can I contact you for further assistance? A: For additional support, email us at [email protected] or use our Contact Form on the website. We’re here to help!